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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. The email address on my MovieSlate Cloud account no longer works. Can I change it to a different email? Posted 09/29/2026 MovieSlate Cloud
2 Q. Support told me a fix is available in a newer release. How do I find out which version of MovieSlate is installed on my iPad, and how do I make sure I'm on the latest one? Posted 09/13/2026 General
3 Q. What has changed in MovieSlate 26.3? Posted 09/10/2026 Release Notes
4 Q. My LTC timecode cable or headphone-jack adapter worked fine with MovieSlate on my older device, but since updating to a current version of iOS it no longer feeds timecode into the app. What changed? Posted 09/07/2026 Timecode Sync
5 Q. I still use MovieSlate 7 and just bought an Atomos UltraSync Blue. Can I jam sync MovieSlate 7 from it over Bluetooth, or do I need MovieSlate 8? Posted 09/07/2026 Bluetooth Device Sync
6 Q. Does MovieSlate's Wi-Fi recorder sync work with my Sound Devices MixPre-10 II or Scorpio? Which Sound Devices mixer/recorders are actually supported? Posted 09/05/2026 WiFi Device Sync
7 Q. Are there any upcoming Black Friday sales or major discounts on MovieSlate, the perpetual Pro Features purchase, or the subscriptions? Posted 09/05/2026 Sales
8 Q. When I draw on my script with the Apple Pencil, my lines streak or lag behind the pencil — especially while we're rolling. My colleague's iPad on the same show doesn't do it. What's going on? Posted 09/05/2026 Troubleshooting
9 Q. I used to be able to pick a previously-entered director's name from a list when tapping the DIR field on the Slate screen, but now I only get the keyboard. Did MovieSlate lose that feature? On episodic shows I switch directors constantly and retyping the name every time is slow. Posted 09/01/2026 General
10 Q. When I tried to send a Bug Report with Data from MovieSlate, I got an error saying "A server with the specified hostname could not be found." What does that mean, and how do I get my report through? Posted 08/27/2026 Troubleshooting
 259 FAQs found
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