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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. I see a Lap button on the stopwatch and a setting called Auto-Save Performance Laps. What does this feature do, and how do I use it? Posted 06/03/2026 Sound Dept
2 Q. I'm both the Director and Director of Photography on my project. Is there a way to have my name appear only once in reports as 'Dir/DP' instead of appearing twice in two separate fields? Posted 06/03/2026 General
3 Q. I have an older iPad running iOS 15 that I still use on set, and a newer iPad Pro I'm keeping up to date. I'm worried that the next MovieSlate update will drop support for iOS 15 and break it on my older device. How do I protect my older iPad? Posted 06/03/2026 General
4 Q. My MovieSlate XML report isn't syncing into Silverstack, and I'm also seeing duplicate XML files. I haven't made any configuration changes — what could have caused this? Posted 06/03/2026 Troubleshooting
5 Q. I tapped Restore Purchases in the MovieSlate Store settings and the spinning indicator has been going for more than 5 minutes with no result. Nothing is happening. What's wrong? Posted 06/03/2026 Troubleshooting
6 Q. I upgraded to a new iPhone or iPad and my Pro Features are gone. Or my subscription isn't up for renewal yet but my features have disappeared. How do I get them back? Posted 06/03/2026 Troubleshooting
7 Q. Ever since the latest iPadOS update, the Script Dept tab keeps disappearing from MovieSlate. I've done Restore Purchases and it comes back, but it disappears again the next time I open the app. How do I fix this permanently? Posted 06/03/2026 Script Dept
8 Q. In the History tab, the Edit button for track information on my takes is grayed out and I can't add or change tracks. This worked before — what happened? Posted 06/03/2026 Sound Dept
9 Q. My UltraSync Blue keeps disconnecting from MovieSlate whenever my iPad goes to sleep. This didn't happen with older versions. How do I keep it connected? Posted 06/03/2026 Bluetooth Device Sync
10 Q. MovieSlate crashes every time I try to open it and I haven't backed up to MovieSlate Cloud. I need to reinstall the app, but I don't want to lose all my logging data. How do I save my data first? Posted 06/03/2026 Troubleshooting
 128 FAQs found
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